Cisco Solution Support annual contract that provides software support, major and maintenance releases of Cisco IOS software, 24 x 7 access to Cisco Technical Centre (TAC), and hardware replacement delivered by the next business day. Fault reporting is available 8 hours a day, 5 days a week with next business day hardware replacement and no onsite engineer required.
Specification
Service Type: Cisco Solution Support (SSSNT)
Support Level: 8x5xNBD (8 hours/day, 5 days/week, Next Business Day)
Hardware Replacement: Yes, delivered next business day
Onsite Engineer: No
Software Support: Major and minor updates included
TAC Access: 24x7
Compatible with: Cisco Catalyst 9407R-96U-BNDL-A
Term: Annual contract
