Support Type: Solution Support (SSSNT)
Service Hours: 8x5 (8 hours/day, 5 days/week)
Hardware Replacement: Next Business Day (NBD)
Software Support: Major and maintenance releases
TAC Access: 24x7
Applicable Hardware: Cisco Catalyst C9200L-48T-4X-E (48-port data switch, 4x 10G)
Support Coverage: Software updates, technical assistance, hardware replacement