Cisco SMARTnet Solution Support extended service agreement for Cisco ISR 4451. Provides software support, TAC access, and next-business-day hardware replacement with 8 hours/5 days per week coverage.
Specification
Service Type: Extended Service Agreement
Coverage: 8 hours/day, 5 days/week
Hardware Replacement: Next Business Day (NBD)
Software Support: Major and minor releases
TAC Access: 24x7
Response Time: 1 hour
Compatible Device: Cisco ISR 4451
