Cisco Solution Support extended service agreement providing 8x5 business day support with next business day hardware replacement, software updates, and TAC access for the ASA5516-FPWR-K8 firewall appliance.
Specification
Service Type: Solution Support (SSSNT)
Support Hours: 8x5 (business hours)
Response Time: Next Business Day (NBD)
Hardware Replacement: NBD delivery
Software Support: Major and minor updates included
TAC Access: 24/7 access to Cisco Technical Assistance Center
Onsite Support: Not included
For Device: Cisco ASA5516-FPWR-K8 (ASA 5516-X with FirePOWER Services)
