Support Level: 8x5x Next Business Day (8 hours/day, 5 days/week)
Hardware Replacement: Next Business Day delivery
Response Time: 1 hour
Software Support: Major and maintenance releases
TAC Access: 24/7 access to Cisco Technical Assistance Center
Extended cisco.com access
Third-party vendor software support included
Service Type: Solution Support (no onsite engineer)
Compatible Equipment: Cisco 3504 Wireless Controller
