Service type: Cisco Solution Support (SSSNT)
Support tier: 8x5 NBD (8 Hours/Day, 5 Days/Week, Next Business Day replacement)
Coverage: N9K-C93180YC-EX Cisco Nexus 9300 switch
Response time: Next Business Day (NBD) for hardware replacement
Software support: Major and minor IOS releases
TAC access: 24 x 7 access to Cisco Technical Assistance Centre
Features: Hardware replacement, software support, extended access to cisco.com
Support for other vendor software: Included
Annual contract: Yes