Cisco Solution Support Express with 24x7x4 response time for the Catalyst 2960-X 24 GigE switch with 2x 10G SFP+ uplinks. Provides access to Cisco Technical Assistance Center (TAC), software updates, and hardware replacement.
Specification
Support Level: 24x7x4 (24 hours/day, 7 days/week, 4-hour response)
Service Type: Solution Support Express
Coverage: Hardware and software support
TAC Access: 24/7
Software Updates: Major and minor releases
Hardware Replacement: Next business day replacement (subject to fault identification)