Cisco Solution Support Express is a 24x7x4 hour advanced support contract for the Catalyst WS-C2960X-24PS-L switch, providing fast hardware replacement and expert technical support with dedicated solution specialists handling cases from first call to resolution.
Specification
Service Type: Solution Support Express (SSSNP)
Support Hours: 24x7x4 (4-hour response/replacement)
Hardware: WS-C2960X-24PS-L Catalyst 2960X-24 Switch
Service Coverage: TAC access, IOS software updates, hardware replacement
Expert Support: Dedicated solution specialists for case ownership
