Cisco SMARTnet Solution Support 24x7x2 hour service contract for ISR4351-SEC/K9 routers, providing software updates, 24/7 TAC access, and 2-hour hardware replacement response.
Specification
Support Type: SMARTnet Solution Support
Service Level: 24x7x2 (24 hours/day, 7 days/week, 2-hour replacement)
Response Time: 2 hours for hardware replacement
Software Support: Major and minor releases
TAC Access: 24/7 access to Cisco Technical Assistance Center
Compatible Device: ISR4351-SEC/K9 router
Contract Type: Annual service agreement
Support Scope: Software updates, hardware replacement, web knowledge base, phone support