Cisco Solution Support contract providing 24/7/2 support (24-hour, 7-day-a-week access with 2-hour hardware replacement) for the ASR1006-X router, including software updates, technical assistance, and hardware replacement services.
Specification
24 hours, 7 days per week support availability
2-hour hardware replacement response time (from fault identification)
Access to Cisco Technical Assistance Center (TAC)
Major and maintenance releases of Cisco IOS software
Extended access to Cisco.com
For Cisco ASR1006-X Aggregation Services Router
