Service type: Cisco SMARTnet Extended Service
Coverage: 24 hours × 7 days × 4-hour response
Hardware: Next business day delivery for replacement hardware following 4-hour fault diagnosis
Software: Major and maintenance IOS releases
Technical support: 24×7 access to Cisco TAC
Device: Cisco Catalyst 3650-48PQ-S (48 PoE ports + 4×10G uplinks)
