Cisco SmartNet (SNTP) 24x7x4 parts-only support contract for Catalyst 3650 Series switches, providing advance replacement parts with 4-hour response time, 24 hours a day, 7 days a week.
Specification
Service Level: 24x7x4 (24 hours/day, 7 days/week, 4-hour response)
Service Type: Parts only (no onsite engineer)
Coverage: Catalyst 3650 Series switches
Hardware replacement: Advance replacement parts
TAC Access: 24x7 access to Cisco Technical Assistance Center
Software Support: Major and minor release upgrades
