Cisco SmartNet 24X7X4 parts-only support contract for the ISR4331-DNA router. Provides four-hour response time for advance replacement parts, 24 hours a day, 7 days a week, major and minor software updates, and 24/7 access to Cisco Technical Assistance Center (TAC).
Specification
Service Type: SmartNet Parts Only
Response Time: 4 hours
Availability: 24 hours/day, 7 days/week, including Cisco-observed holidays
Hardware Support: Advance replacement parts delivery
Software Support: Major and minor IOS releases
TAC Access: 24/7 Cisco Technical Assistance Center
Compatibility: ISR4331-DNA (3GE, 2 NIM, 1 SM with DNA support)
Service Scope: Parts and labor for hardware restoration, no onsite engineer
