Cisco SmartNet 24x7x4 parts-only extended service agreement for the IE-2000-16TC-G-X industrial ethernet switch, providing 4-hour hardware replacement response with 24/7 availability including Cisco-observed holidays.
Specification
Service Level: 24x7x4 (4-hour response time)
Coverage Type: Parts only (advance replacement parts)
Availability: 24 hours per day, 7 days a week, including Cisco-observed holidays
Supported Device: Cisco IE-2000-16TC-G-X Industrial Ethernet Switch
Service Type: Hardware replacement / Technical support
