Cisco SmartNet SNTP (24x7x4) service agreement offering parts-only support with advance replacement on a four-hour response basis for Cisco ASR 1002-X IPsec license equipment, available 24 hours per day, 7 days per week, including Cisco-observed holidays.
Specification
Service type: SmartNet SNTP (24x7x4)
Coverage: Parts only with advance replacement
Response time: 4 hours
Availability: 24x7 including Cisco-observed holidays
Compatible with: Cisco ASR 1002-X IPsec hardware (FLSA1-2X-IPS4G)
