Service Type: Extended Service Agreement (SNTP - 24X7X4)
Device Coverage: Cisco 2504 Wireless LAN Controller (AIR-CT2504-5-K9 variants)
Support Availability: 24 hours per day, 7 days per week
Response Time: 4 hours for advance replacement parts
Hardware Coverage: Advance replacement hardware
Software Support: Major and minor OS releases
Technical Support: Access to Cisco Technical Assistance Center (TAC)