Specification
Service Type: SmartNet SNTP 24x7x4
Coverage: Parts only, no onsite engineer
Support Hours: 24 hours, 7 days a week
Response Time: One hour response time
Hardware Replacement: Within 4 hours from fault diagnosis
Software Support: Major and minor updates
TAC Access: 24x7 access to Cisco Technical Assistance Center
Extended Access: Extended access to cisco.com
Compatible Device: ASA5516-FPWR-K8 (ASA 5516-X with FirePOWER services, 8GE Data, 1GE Management, AC, DES)