Service Type: Cisco SMARTnet Total Care (SNTC)
Support Hours: 24x7 (24 hours, 7 days a week)
Response Time: 4 hours
Hardware Replacement: Included (4-hour response)
Software Support: Major and maintenance releases
TAC Access: 24x7 access to Cisco Technical Assistance Center
Compatible Devices: ASA 5515-X with SW
Service Duration: 1 year
Support Level: Extended service agreement with replacement
