Service type: Cisco Smart Net Total Care (SNTC)
Coverage: Nexus 9300 with 48 ports
Service level: 24x7x4 (24 hours per day, 7 days per week, 4-hour response time)
Hardware support: Advance replacement parts
TAC access: 24x7x365 Technical Assistance Center
Online resources: Knowledge base, software downloads, support tools
