Cisco SmartNet SNTP (24x7x4) provides four-hour response time for advance replacement parts 24 hours a day, 7 days a week. This parts-only service includes software support with major and minor updates, 24 x 7 access to Cisco Technical Centre (TAC), and extended access to cisco.com. This service contract is designed for the Cisco Nexus N3K-C3172TQ-32T switch.
Specification
Service Level: 24x7x4 (Parts Only)
Response Time: 4 hours for advance replacement parts
Coverage Hours: 24 hours a day, 7 days a week including Cisco-observed holidays
Software Support: Major and minor releases of Cisco NX-OS
TAC Access: 24/7 access to Cisco Technical Assistance Center
Supported Device: N3K-C3172TQ-32T (Nexus 3172TQ-32T with 32 10GBase-T ports and 6 QSFP+ ports)
Contract Type: Annual support contract
