Service Type: Cisco SmartNet 8x5x4 (Extended)
Coverage: Catalyst 2960-X 48 GigE, 4 x 1G SFP, LAN Base
Technical Support: 24x7x365 access to Cisco TAC
Software: Major and minor releases of Cisco IOS
Hardware Support: Replacement within 4 business hours (fault reporting 8x5)
Service Duration: 1 year