Service Type: SMARTnet SNTE (Extended)
Support Hours: 8x5x4 (8 hours/day, 5 days/week, 4-hour hardware replacement)
Coverage: Hardware and software support
TAC Access: 24x7
Hardware Replacement: 4 working hours from fault diagnosis
OS Updates: Major and minor releases included
Onsite Engineer: No
Compatible Equipment: Cisco ASR 1000 IP BASE License (SLASR1-IPB)