Cisco SMARTnet extended service agreement providing 8x5x4 support (8 hours/day, 5 days/week, 4-hour hardware replacement) for the Cisco IE-4010-4S24P industrial Ethernet switch. Includes major and minor IOS releases, TAC access, and parts replacement.
Specification
Service Type: Cisco SMARTnet Extended Service Agreement
Coverage: Parts Only (Hardware Replacement)
Service Hours: 8 hours a day, 5 days a week
Hardware Replacement: 4 working hours
Response Time: 1 hour
Software Support: Major and minor IOS releases
Technical Support: 24/7 access to Cisco TAC
Compatible Device: Cisco IE-4010-4S24P (24x PoE+ GE ports, 4x SFP uplinks)
Delivery: Parts exchange (no onsite engineer)
