Cisco SmartNet SNTE 8x5x4 support contract provides major and maintenance releases of Cisco IOS software, access to TAC, and hardware replacement delivered within 4 working hours. This is a parts-only service contract for the UCSC-C240-M5L server.
Specification
Cisco SmartNet SNTE contract (8x5x4)
Software support: Major and maintenance releases
Technical support: 24x7 access to Cisco TAC
Hardware replacement: 4 working hours from fault diagnosis
Fault reporting: 8 hours per day, 5 days per week
Covers UCSC-C240-M5L UCS C240 M5 12 LFF Rack Server
Parts only, no onsite engineer