Service Type: Extended Service Agreement
Support Model: SMARTnet 8x5xNBD (8 hours/day, 5 days/week support)
Response Time: Hardware replacement by next business day
Software Support: Major and maintenance releases of Cisco IOS
Technical Support: 24/7 access to Cisco TAC
Extended Access: Cisco.com access
Coverage: For WS-C3850-24T-S series switches
