Specification
Service Type: SMARTnet Extended Service Agreement
Service Duration: 1 Year
Support Hours: 8x5 (Business hours, 5 days per week)
Response Time: Next Business Day (NBD)
Coverage: Hardware maintenance, parts replacement, software updates, and TAC support
Supported Equipment: WS-C2960XR-48FPS-I and equivalent models
Features: Advance replacement, phone support, web knowledge base access, proactive diagnostics
