Service Type: Smart Net Total Care (SNTC)
Coverage Window: 8 hours/day, 5 days/week
Response Time: One Hour (fault identification)
Hardware Replacement: Next Business Day (NBD)
TAC Access: 24x7 access to Cisco Technical Assistance Center
Software: Major and minor IOS updates and maintenance releases
Extended cisco.com Access: Included
Equipment: Cisco ISR 4321 (with UC & Security License bundle)
Term: 1 Year (can be ordered for 3 or 5 year terms)
