Service contract type: SmartNet Total Care (SNTC-8X5XNBD)
Response time: 8 hours, 5 days a week, next business day
Support scope: Hardware support, maintenance, and technical assistance
Applicable product: Cisco IE-3000-8TC-E (8-port base switch with Layer 3)
Contract duration: 1 year
Service level: Next-business-day on-site support
