Specification
Service Type: 8x5xNBD (8 hours/day, 5 days/week, Next Business Day replacement)
Coverage: Parts only (hardware replacement)
Support Hours: Business hours (8x5)
Response Time: Next Business Day
Covered Equipment: Cisco FPR2130-NGFW-K9, FPR2130-NGFW-K9-RF, FPR2130-NGFW-K9-WS
Contract Duration: 1 year
Includes: Software updates, TAC access, extended cisco.com access
Excludes: Onsite engineer support