Service Type: Extended Service Agreement
Duration: 1 year (12 months)
Support Hours: 8x5 (business hours)
Response Time: NBD (Next Business Day)
Hardware Replacement: Next business day delivery (9am-5pm, Mon-Fri)
Software Support: Major and minor updates for Cisco IOS
TAC Access: 24x7x365 unlimited access to Cisco Technical Assistance Center
Cisco.com Access: 24x7x365 extended access
Compatible Equipment: Cisco AIR-CT2504-50-K9 Wireless LAN Controller with 50 AP support
