Service Type: Cisco SMARTnet (SNT)
Coverage: 8 x 5 Next Business Day (NBD)
Duration: 1 Year
TAC Access: 24/7 access to Cisco Technical Assistance Centre
Hardware Support: Next Business Day replacement
Software Support: Major and maintenance releases of Cisco IOS software
Fault Reporting: 8 hours a day, 5 days a week
Service Level: 8x5xNBD