Service contract type: Smart Net Total Care (SNTC)
Support level: 8x5xNBD (next-business-day, local business hours, 5 days/week)
Duration: 36 months
Compatible device: Cisco 8800 Series Audio KEM 28-button (CP-8800-A-KEM)
Coverage: Hardware support, technical support, online resources
Support hours: Business hours, Monday-Friday