Service Type: Cisco SMARTnet Total Care (SNTC)
Coverage Level: 8x5xNBD (8 hours/day, 5 days/week, Next Business Day)
Service Model: Parts Replacement Only
Device Coverage: Catalyst 9200 48-port PoE+
Support: Technical support, software updates, software upgrades, online support tools
Response Time: Next Business Day replacement parts (if request received before 3pm depot time)
