Service Type: SMARTnet 8x5xNBD (1 Year)
Compatible Hardware: Cisco Catalyst 4500E Series Switch (WS-C4506-E)
TAC Access: 24x7x365
Cisco.com Access: 24x7x365
Software Support: Major and minor releases of Cisco IOS software
Hardware Replacement: Next business day (hardware exchange within 8 hours)
Support Hours: 8 hours per day, 5 days per week for fault reporting
Contract Duration: 1 year
