Specification
Support Level: 8x5xNBD (8 hours/day, 5 days/week, next business day parts delivery)
Coverage Type: Parts Only (no onsite engineer)
Applicable Devices: Cisco Business Edition 6000H (M5) - Models BE6H-M5-K9, BE6H-M5-K9-RF, BE6H-M5-K9-WS
Service Includes: Hardware replacement, TAC access, software updates
Response Time: Next business day for advance replacement parts (if request received by 3pm depot time)
