Cisco SmartNet support contract offering parts-only hardware replacement within 4 hours from fault diagnosis, with fault reporting 8 hours a day, 5 days a week, 24/7 access to Cisco Technical Assistance Center (TAC), and major and minor software updates.
Specification
SmartNet Standard (8x5xNBD) – Next-business-day delivery of advance replacement parts
PARTS ONLY coverage (no onsite engineer)
8 hours a day, 5 days a week fault reporting response time
Hardware replaced within 4 hours from fault diagnosis
Annual contract duration
For Cisco ASR-9006-SYS platform
Includes Cisco IOS software maintenance releases
