Service Type: SmartNet Total Care - Parts Only
Support Level: 8x5 Next Business Day (8x5xNBD)
Coverage: Hardware parts replacement, software updates, TAC access
Device: Cisco ASR1001X-20G-K9 (20Gbps Aggregation Services Router)
Response: Next business day hardware delivery (if reported before 3pm depot time)
Support Hours: Monday-Friday, 8am-5pm (business hours)
TAC Access: 24x7 access to Cisco Technical Assistance Center
Software: Major and minor software updates included