Service Type: Extended Service Agreement - Parts Only
Coverage: ASR1001-HX Router
Support Level: 8x5xNBD (8 hours/day, 5 days/week, Next Business Day hardware replacement)
Software Support: Major and minor IOS updates
TAC Access: 24/7 access to Cisco Technical Assistance Centre
Hardware Replacement: Next business day delivery
Response Time: 1 hour
Onsite Engineer: Not included
Term: 1 year (annual contract)