Service Type: Cisco SMARTnet Standard
Support Hours: 8x5xNBD (8 hours, 5 days a week, next business day hardware replacement)
Hardware Replacement: Next business day delivery
Software Support: Major and maintenance releases of Cisco IOS
TAC Access: 24x7 access to Cisco Technical Assistance Center
Applicable Equipment: Cisco ASR1000 Embedded Services Processor (100G)