Cisco SmartNet Total Care Parts Only service contract providing technical support and parts replacement for Cisco ASA-UC-50 unified communications devices with 8x5xNBD service level coverage.
Specification
Service Type: Extended Service Agreement
Coverage: Parts Replacement Only
Service Level: 8x5xNBD (8 hours, 5 days per week, Next Business Day replacement)
Supported Device: Cisco ASA-UC-50, ASA-UC-50=, L-ASA-UC-50=
Support Channel: Cisco Technical Assistance Center (TAC)
Includes: Hardware replacement and technical support