Service Level: 8x5xNBD (8 hours/day, 5 days/week, next business day parts replacement)
Hardware Replacement: 4 working hours from fault diagnosis
Software Support: Major and maintenance releases
TAC Access: 24x7 access to Cisco Technical Assistance Centre
Device Compatibility: ASA5508-K8 (ASA 5508-X with FirePOWER Services)
Contract Type: Annual support contract
Service Model: Parts only (no onsite engineer)
