Service Level: 8x5xNBD (8 hours/day, 5 days/week with Next Business Day replacement)
Coverage: Hardware support with next-business-day advance replacement parts
TAC Access: 24/7 access to Cisco Technical Assistance Center
Software Support: Major and maintenance releases of Cisco IOS software
Online Tools: Registered access to Cisco.com extended tools and resources
No Onsite Engineer: Support via remote troubleshooting and phone assistance
