Specification
Service Type: Cisco SMARTnet Extended Service Agreement
Contract Term: 1 Year
Service Level: 8x5xNBD (8 hours/day, 5 days/week, next business day response)
Support Hours: 8am-5pm, Monday-Friday
Hardware Devices Covered: CISCO3945E/K9, CISCO3945E/K9-RF, CISCO3945E/K9-WS
Includes: Cisco IOS software updates, 24/7 TAC technical support
Hardware Replacement: None included at this service level
