Service type: SMARTnet (8x5xNBD)
Support level: Extended service agreement with replacement
Response time: Next Business Day (NBD)
Hardware coverage: Yes (with replacement)
Applies to: SPA-2X1GE-V2, SPA-2X1GE-V2=, SPA-2X1GE-V2-RF
Support hours: 8 hours a day, 5 days a week
Includes: Software updates, TAC access, hardware replacement