Service Agreement Type: Cisco SMARTnet Total Care (SNTC)
Support Level: 8x5 Next Business Day (NBD)
Applicable Hardware: C2901-VSEC-CUBE/K9
Includes: TAC Technical Assistance Center support
Includes: Software downloads and patches
Includes: Online self-help resources
Coverage: 24/7 access to Cisco technical experts
Support: Operating system updates and security patches