Cisco SmartNet Total Care (SNTC) Parts Only service contract for ASR-9010-AC-V2 router providing 24x7x2 support (24 hours availability, 7 days a week, 2-hour hardware replacement). Includes software updates, 24x7 access to Cisco Technical Assistance Center (TAC), and parts replacement without onsite engineer.
Specification
Service Type: Hardware Parts & Software Support
Support Level: 24 hours, 7 days a week
Hardware Replacement: 2 hours from fault diagnosis
Onsite Engineer: Not included
Software Support: Major and minor IOS releases
TAC Access: 24x7
Compatible Device: Cisco ASR-9010-AC-V2
Contract Type: Annual
Service Components: Parts-only with software support
