Cisco SmartNet premium onsite support service for WS-C3650-48FS-S Catalyst 3650 switch, providing 24x7 availability with 2-hour response time and on-site engineer support. Includes hardware replacement, software updates, and access to Cisco Technical Assistance Center.
Specification
Service Type: SmartNet Premium Onsite
Coverage: 24 hours/day, 7 days/week
Response Time: 2 hours
Support Level: On-site engineer dispatch
Covered Device: WS-C3650-48FS-S Catalyst 3650 48-port Gigabit Ethernet switch
Hardware Support: Replacement hardware delivery
Software Support: OS updates and major/minor releases
TAC Access: 24x7 Cisco Technical Assistance Center