Cisco SmartNet support contract for the Catalyst 3560-CX 8-port PoE switch, providing 8x5 hours fault response, next business day hardware replacement, software updates, and 24/7 access to Cisco TAC via extended Cisco.com access.
Specification
Service Type: Cisco SmartNet (Solution Support)
Supported Hardware: WS-C3560CX-8PC-S
Fault Reporting: 8 hours a day, 5 days a week
Hardware Replacement: Next Business Day
Software Support: Major and Minor Updates
TAC Access: 24/7
Duration: Annual contract (12 months)
Coverage: Software updates and hardware replacement
