Cisco SmartNet Onsite 24x7x2 support contract for the Catalyst 3850 12-port 48-port switch (WS-C3850-12X48U-S), providing 24/7 technical support with 2-hour onsite engineer response and hardware replacement.
Specification
24x7x2 onsite support
2-hour onsite engineer response
Hardware replacement within 2 hours
Software updates and patches
TAC (Technical Assistance Center) access
Covers WS-C3850-12X48U-S and variants