Cisco SMARTnet Onsite 24x7x2 annual support contract for CRS-16-PRP-12G. Provides two-hour onsite hardware replacement service, 24 hours a day, 7 days a week, 365 days a year, with 24x7 access to Cisco Technical Assistance Center and software support.
Specification
Annual support contract
24x7x2 onsite response time (2 hours)
Hardware replacement service with onsite engineer
24x7 access to Cisco TAC
Major and minor software releases
Extended access to Cisco.com
Applicable to CRS-16-PRP-12G equipment